Can I change language while speaking or chatting?
With live voice connected, the website assistant follows changes between supported languages within the same conversation. Live text chat can reply in the language you type. There is no separate website-language switch. Phone-reception languages depend on the chosen voice provider and are confirmed in your scope. The device-voice preview is not a live multilingual demonstration.
Is there a free trial?
No. Smartweb does not offer a free trial. Explore the showroom and demo websites, then request a scope and quote before paying. The website preview does not activate a paid service.
Are these prices in Australian dollars and inclusive of GST?
Yes. Every Smartweb amount on this page is in AUD and includes GST. The monthly subscription, one-time setup and any separately approved usage or third-party charges are itemised in your quote.
Does every plan have a setup fee?
Yes. Setup starts at $450 and increases with the plan scope. It covers discovery, one approved business knowledge base, call-flow configuration, the included connections and test scenarios. New website builds have their own agreed scope starting at $450; we itemise the combined quote so you can see what is charged once.
Does the setup fee include a whole new website?
For an AI-only monthly plan, a new website is scoped separately. The Smart Website packages below already include a scoped website in their package setup; do not add the same build or assistant setup again. As standalone projects, a Launch page starts at $450, a Business website at $950 and an AI showroom website at $1,450. The plan setup covers the assistant and agreed integrations; website builds, migration and content creation are itemised separately. Existing-site widget installation is included from Connected Front Desk when the site supports it.
What happens when my included minutes or chats run out?
We agree an extra-usage rate, spending limit and fallback before launch. There is no automatic unlimited-use promise. Extra minutes, chats and message delivery require an approved quote; until approved, your configured fallback applies. Unused allowances do not roll over in this proposed monthly structure.
How are minutes and chat sessions counted?
Voice allowance is pooled across the configured AI voice channels, including any outbound workflow you approve. The final quote specifies provider rounding, transferred-call legs and chargeable time. One text session is one visitor conversation ending after 30 minutes of inactivity; repeated conversations count separately.
Are SMS, hosting and other apps included?
SMS workflow configuration is included where shown. The complete business packages include their listed standard hosting and care. AI-only plans and standalone website builds do not include hosting unless quoted. SMS/WhatsApp delivery, phone forwarding, transfer legs, domains, CRM licences and other external applications are itemised separately. We confirm a budget before enabling chargeable usage. No add-on is added automatically.
How many voice minutes do the Smart Website packages include?
Every package includes an AI voice receptionist. Smart Website + Lead Capture includes 500 inbound minutes per month; Smart Website + Automated Bookings includes 1,000; Smart Website + AI Voice Reception includes 1,500. Additional usage is quoted separately. No separate Voice Starter subscription is needed for this included voice service.
Can I keep my number and connect my booking system?
Usually, an existing number can forward to the configured AI number, subject to your carrier and forwarding costs. Supported calendars or CRMs can be connected within your plan allowance. We confirm compatibility before setup. Bookings are only confirmed when the connected system returns real availability and a successful booking.
Do you provide missed-call recovery, reviews and automation?
Yes, within the quoted workflow scope. Business Growth includes up to three configured workflows such as missed-call acknowledgement, a completed-job review request and lead follow-up. Scale includes up to five. Message delivery is extra; custom APIs and complex campaigns are quoted separately.
Can the website voice assistant and phone receptionist share a plan?
Yes, when both channels are included in the agreed configuration. They share the voice-minute pool rather than each receiving a separate allowance. Website text chat uses its own session allowance.
How long does setup take and what support is included?
We agree a delivery date after reviewing your content, systems and approvals. Email support is included; higher tiers add the reviews or priority configuration handling shown above. Priority does not mean a guaranteed response time or a 24/7 human support desk.
Can I change plans or cancel?
The proposed structure is monthly billing with no annual prepayment required. Upgrades, cancellation timing, refunds and ownership terms are confirmed in your written service agreement before payment. Setup is charged once for the agreed scope; new work or major changes require another quote.
Are you at least 20% cheaper than every competitor?
We target more than 20% lower monthly fees on the named higher-tier comparisons below. The $49 entry plan matches Voxworks’ advertised $49 starting fee and includes more voice minutes. Competitor features, tax treatment and setup fees differ. We do not claim every plan or total project cost is 20% cheaper.
