Answer store questions
Share your locations, hours, collection process and approved policies.
FOR RETAIL STORES
Serve the person in store while the next customer gets help.
Product questions, order enquiries and opening-hour calls compete with the customer at the counter. Answer approved routine questions and route the rest.
How this can help your business
Collect product enquiries
Capture the product reference and what the customer needs to know.
Route order questions
Send order context to your staff or use authorised current order information.
A useful enquiry, from first contact to follow-up
Questions your assistant could ask
Is this a product, order or store-information question?
Which product or order is it about?
Would you like the team to contact you?
- Customer calls or sends a website enquiry.
- The assistant asks: Is this a product, order or store-information question? Which product or order is it about? Would you like the team to contact you?
- Approved business information guides the answer; uncertain requests go to your team.
- Enquiry details are routed to your chosen callback, booking or notification workflow.
This illustrates a configured workflow. A booking or task is only confirmed when the connected system confirms it.
What could better enquiry handling be worth?
Adjust the example figures for your retail stores business. Separate the value of time from the possible sales opportunity.
Estimated team time freed
Estimated value of that time
Potential additional gross sales
Time value minus assumed service cost
Illustrative estimates based on your inputs. Time value is not necessarily a cash saving; gross sales are not profit or guaranteed results. Monthly figures use 52 weeks ÷ 12.
The service cost starts at zero because pricing has not been set. Enter your own assumed cost.
See the calculation
Hours = weekly routine enquiries × minutes per enquiry × automation percentage × 52 ÷ 12 ÷ 60. Time value = hours × hourly value. Potential gross sales = weekly missed enquiries × re-engagement percentage × sales conversion percentage × average sale value × 52 ÷ 12.
Retail Stores questions
Can it confirm stock?
Only from a connected, current inventory source. Otherwise it collects a stock enquiry for staff.
Can it promise a refund?
It can explain the store’s approved process and route the request. Approval remains with your configured policy and staff workflow.
Can it answer order questions?
With an authorised order connection and suitable verification, or by collecting the reference for your team.
Is this already connected to live AI?
No. This site explains the proposed workflow. Phone, chat, bookings and notifications need to be configured and tested before going live.
Will it replace every human conversation?
No. You choose which routine enquiries it can handle and when it should pass the conversation to your team.
Related industries
Build the workflow around your business.
Start with the calls and enquiries you want to handle better. We can then map the approved answers, handoffs and integrations.
Discuss your businessPlans, setup and getting started
Where can I see prices for this solution?
Voice Starter starts at AUD $49/month including GST for 200 voice minutes. One-time plan setup starts at $450. Compare voice, chat, recovery, reviews and automation options on the pricing page; the same plan allowances apply across industries.
Is a new website included and can I get a free trial?
A new website is a separately scoped project from $450 including GST. It is itemised alongside assistant setup and monthly service in your quote. There is no free trial. The showroom and demo websites help you explore before requesting a scope.
Can the assistant change languages during a conversation?
Yes. When live voice is connected, the website voice assistant can follow a change to another supported language within the same conversation. Connected text chat can respond in the language you type. This does not require a translated website or a new session. Phone-reception language availability depends on the configured provider and is confirmed before launch. The device-voice and curated text previews do not demonstrate live language switching.
